Terms and Conditions
These terms and conditions apply to all agreements between Match-day B.V. and clients.
Last updated: 11 August 2026
Definitions
Match-day
Match-day B.V., Chamber of Commerce 81541872, located at De Kronkels 16B, 3752 LM Bunschoten-Spakenburg
Client
The natural person or legal entity entering into an agreement with Match-day
Services
All sales services provided by Match-day, including outbound sales, lead generation and sales consulting
Agreement
Any arrangement between Match-day and the client regarding services to be rendered
Table of Contents
Applicability
These terms and conditions apply to all offers, quotations and agreements between Match-day and the client.
Deviations are only valid if agreed in writing.
Quotations and Agreements
All quotations are non-binding unless stated otherwise.
An agreement is established by written confirmation or commencement of the work.
Pricing
All prices are exclusive of VAT and other levies unless stated otherwise.
Price indexation
For agreements longer than 12 months, Match-day reserves the right to index prices annually in accordance with the CBS index for Business Services, with 60 days' prior written notice. If an indexation would result in a price increase of more than 10%, the client has the right to terminate the services within 14 days of notification, without any remaining fees being due.
Additional Costs
Costs for work outside the agreed scope of services will be invoiced separately.
Travel expenses and disbursements will be charged in accordance with the agreements made. Only after written confirmation from authorised representative at Aiden.
Payment
The payment term is 30 days from the invoice date unless agreed otherwise.
Late payment
In the event of late payment, the client is immediately in default and Match-day is entitled to charge statutory interest and collection costs.
Termination
Both parties may terminate the agreement with a notice period of 30 days.
In the event of a breach, the agreement may be terminated with immediate effect.
Force Majeure
In the event of force majeure, neither party is obliged to fulfil its obligations.
After 3 months of force majeure, the agreement may be dissolved without compensation.
Complaints
Complaints must be submitted in writing within 10 days.
Remedy
Match-day has the right to remedy defects or offer compensation up to the value of the service in question.
Liability
Limitation
Match-day's liability is limited to the amount paid out by the insurer, or to the invoice amount of the relevant assignment, with a maximum of € 50,000.
Match-day is not liable for indirect damages, consequential damages or loss of profits.
Subcontracting
Match-day is entitled to outsource work to third parties.
Match-day remains responsible for the execution.
Processors, including JustCall, are bound by confidentiality and the GDPR and may only process data in accordance with Match-day's instructions.
Amendments
Changes to the assignment may lead to adjustments in price and delivery time.
Amendments will be confirmed in writing.
Duration and Termination
Agreements are entered into for a fixed or indefinite period.
Termination takes place in accordance with the agreed notice period.
Early Termination
In the event of early termination by the client, costs already incurred and a reasonable compensation are due.
Intellectual Property
All intellectual property rights to developed materials vest in Match-day.
The client obtains a right of use in accordance with the agreement.
Confidentiality
Both parties undertake to maintain confidentiality regarding confidential information.
This obligation also applies after the termination of the agreement.
Data Protection (GDPR)
GDPR Compliance
Match-day processes personal data in accordance with the GDPR. A data breach relevant to the assignment is reported to the client without undue delay and, where possible, within 24 hours, so that the parties can meet their statutory obligations in time.
- The privacy roles of Match-day and the client are determined per processing activity and per assignment
- Where Match-day acts as processor, the required agreements are recorded separately in writing
- Match-day may use CRM systems, B2B data sources and AI tooling to support lead generation, qualification and reporting. Match-day remains responsible for human review of the final selection and communication.
- When AI tooling is used, no more data is provided than necessary and no fully automated decisions are taken about data subjects.
Processors and transfers
Match-day may use processors in performing the services, including telephony and AI suppliers. The current list of processors is included in Match-day's privacy statement. When a processor changes, Match-day informs the client; the client may object within fourteen (14) days of notification. Processing outside the EEA takes place only with appropriate safeguards, including the Standard Contractual Clauses (SCCs).
Call recordings and transcripts
If calls are recorded or transcribed, this happens exclusively within the assignment, after prior notice, and exclusively for quality control, coaching and the performance of the agreement. Recordings and transcripts are not retained longer than necessary, with a standard period of thirty (30) days after the call, unless otherwise agreed. Recordings and transcripts may be processed in the United States via JustCall (SaaS Labs US, Inc.) with the SCCs as safeguard.
Electronic Communication and Outreach
Match-day carries out outreach via telephone, e-mail and social media aimed at organisations and business contacts. Telephone outreach is carried out exclusively towards organisations verified in advance as Dutch B.V. companies, via general or demonstrably business phone numbers. Article 11.7(2) of the Dutch Telecommunications Act concerns the telephone approach of natural persons and therefore does not apply to this B.V. selection. For legal entities, article 11.7(3) of the Dutch Telecommunications Act applies. Match-day checks every record in advance for legal form, source of the phone number and suppression status. Telephone approaches to natural persons, including sole traders, general partnerships, professional partnerships and freelancers, are not made without prior consent. The GDPR and the right to object remain fully applicable.
Electronic messages are sent only with prior consent or where a statutory exemption demonstrably applies.
The client warrants that the target audience and contact details it provides may lawfully be used for business outreach. If the client provides its own data or target lists, the client remains responsible for the lawful origin and business usability of that data.
Match-day uses business channels, records the source and origin of contact details where appropriate and processes requests to object or opt out immediately. A suppression record is retained for as long as necessary to prevent repeated approaches.
Changes in laws and regulations regarding telemarketing and electronic communication are actively monitored by Match-day and incorporated into its working methods where necessary.
During a telephone approach, if a call is recorded or transcribed, this is made known to the person called in advance. Recording or transcription can be refused by the person called at any time, after which the call continues without recording or transcription.
Retention of Title
Delivered items remain the property of Match-day until full payment has been made.
Applicable Law and Disputes
Dutch Law
These terms and conditions are governed by Dutch law.
Disputes will be submitted to the competent court in the district where Match-day is established.